Return & Exchange Policy
At Ecom, we take great pride in the quality of our products and your satisfaction is our top priority. Please read our return and exchange policy carefully before making a purchase.
Returns (Defective Products Only)
- We accept returns only for defective or damaged products.
- To be eligible for a return, you must raise a return request within 3 days of delivery.
- The product must be unused, in its original packaging, and accompanied by proof of purchase (order ID, invoice, etc.).
- Once your return request is approved, we will arrange for the product to be picked up or ask you to send it back to our return address.
- Upon inspection, if the product is found defective, a full refund or replacement will be issued.
Exchanges
We offer exchanges in the following cases:
- Defective or Damaged Products – If you receive a defective item, you may request an exchange for the same product.
- Size Issues – If the product does not fit as expected, you may request an exchange for a different size (subject to stock availability).
Exchange Conditions:
- Exchange requests must be made within 3 days of delivery.
- The product must be unused, unwashed, and in its original packaging.
- Exchanges are processed once the original item is received and inspected.
- In case the desired size or item is unavailable, you may opt for store credit or a refund (only in the case of defective items).
Non-Returnable/Non-Exchangeable Items
- Products purchased during sale or clearance.
- Items showing signs of use, wear, or alteration.
- Products returned without original tags or packaging.